Adding Chat With Tech Support to Course Navigation

Markette Pierce Updated by Markette Pierce

These directions will allow you to add a "Chat With Tech Support" widget to the course navigation menu.

  1. Navigate to course Settings 
  2. Select the Apps tab 
  3. Click the View App Configurations button 
  4. Click the +App button that appears  
  5. Fill out the form
    1. Configuration Type: Paste XML 
    2. Name: Chat With Tech Support 
    3. Consumer key: eC 
    4. Shared secret: eC 
  6. Copy and paste everything below into the XML Configuration field: 

<?xml version="1.0" encoding="UTF-8"?>

<cartridge_basiclti_link xmlns="http://www.imsglobal.org/xsd/imslticc_v1p0"

xmlns:blti = "http://www.imsglobal.org/xsd/imsbasiclti_v1p0"

xmlns:lticm ="http://www.imsglobal.org/xsd/imslticm_v1p0"

xmlns:lticp ="http://www.imsglobal.org/xsd/imslticp_v1p0"

xmlns:xsi = "http://www.w3.org/2001/XMLSchema-instance"

xsi:schemaLocation = "http://www.imsglobal.org/xsd/imslticc_v1p0 http://www.imsglobal.org/xsd/lti/ltiv1p0/imslticc_v1p0.xsd

http://www.imsglobal.org/xsd/imsbasiclti_v1p0 http://www.imsglobal.org/xsd/lti/ltiv1p0/imsbasiclti_v1p0.xsd

http://www.imsglobal.org/xsd/imslticm_v1p0 http://www.imsglobal.org/xsd/lti/ltiv1p0/imslticm_v1p0.xsd

http://www.imsglobal.org/xsd/imslticp_v1p0 http://www.imsglobal.org/xsd/lti/ltiv1p0/imslticp_v1p0.xsd">

<blti:title>No Name</blti:title>

<blti:description>Chat with Tech Support</blti:description>

<blti:icon></blti:icon>

<blti:launch_url>https://www.ecornell.com/misc/post2get_s3.php</blti:launch_url>

<blti:custom>

<lticm:property name="vertical">ING</lticm:property>

<lticm:property name="target">snap_engage/snapengage.html</lticm:property>

<lticm:property name="prefix">context_/custom_/lis_person_</lticm:property>

</blti:custom>

<blti:extensions platform="canvas.instructure.com">

<lticm:property name="privacy_level">public</lticm:property>

<lticm:options name="course_navigation">

<lticm:property name="url">https://www.ecornell.com/misc/post2get_s3.php</lticm:property>

<lticm:property name="text">Chat with Tech Support</lticm:property>

<lticm:property name="visibility">public</lticm:property>

<lticm:property name="default">enabled</lticm:property>

<lticm:property name="enabled">true</lticm:property>

</lticm:options>

</blti:extensions>

<cartridge_bundle identifierref="BLTI001_Bundle"/>

<cartridge_icon identifierref="BLTI001_Icon"/>

</cartridge_basiclti_link>

  1. Click Submit

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5. Implement QA Edits

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