Support Resources for Facilitators

Allison McComb Updated by Allison McComb

Support Resources for Facilitators

When issues arise during a course session, you may need to reach out to the Facilitation Support Team, the Course Operations Team and/or your Program Facilitation Manager for assistance. The following is a guide to help direct you to the right resources for your needs.

Issue or Question

Who to contact

How

Students requiring navigation or retake assistance

Have student connect with the Student Support team

Direct students to:

Email: helpdesk@ecornell.cornell.edu

Telephone: 1-800-801-0287

More contact information here

Canvas access, password reset, and other technical issues

Facilitation Support Team

Email: facilitation@ecornell.cornell.edu

Student behavioral issues, including plagiarism or unreasonable requests 

Facilitation Support Team

If there is a situation that seems to be escalating despite your efforts, don't hesitate to contact the facilitation support team at facilitation@ecornell.cornell.edu.

Course Set Up Questions/Concerns

Facilitation Support Team

Email: facilitation@ecornell.cornell.edu

Course maintenance - issue in a live course (broken links, videos, etc.)

Course Operations

NOTE: Do not reach out to the Faculty Author

Submit a Course Maintenance Ticket

Email: course-operations@ecornell.cornell.edu

Course maintenance- content improvement/ recommendation

Course Maintenance Ticket

Submit a Course Maintenance Ticket

Facil tool/AI tool errors or questions

Facilitation Teams

Please use the Report form for the Facil tool here

AI tool (steps here)

Please feel free to reach out to facilitation@ecornell.cornell.edu as well to have eyes on the errors!

Payroll question

Program Facilitation Manager

Email your manager directly: PFM contacts

How did we do?

How Do I Set Up My Zoom Account?

Live Session/Zoom Trouble Shooting Guide & Technical Readiness

Contact