Support Resources for Facilitators

Allison McComb Updated by Allison McComb

Support Resources for Facilitators

When issues arise during a course session, you may need to reach out to the Facilitation Support Team, the Course Operations Team and/or your Program Facilitation Manager for assistance. The following is a guide to help direct you to the right resources for your needs.

Issue or Question

Who to contact

How

Canvas access, password reset, and other technical issues

Facilitation Support Team

Email: ec_facilitation@cornell.edu

Student behavioral issues, including plagiarism or unreasonable requests 

Facilitation Support Team

If there is a situation that seems to be escalating despite your efforts, don't hesitate to contact the facilitation support team at ec_facilitation@cornell.edu

Course Set Up Questions/Concerns

Facilitation Support Team

Email: ec_facilitation@cornell.edu

Course maintenance - issue or improvement recommendation

Course Operations

NOTE: Do not reach out to the Faculty Author

Email: ec_courseops@cornell.edu

Submit a Course Maintenance Ticket

Payroll question

Program Facilitation Manager

Email your manager directly: PFM contacts

How did we do?

How Do I Set Up My Zoom Account?

How to Upload Videos to Zoom On-Demand

Contact